Privacy Policy

Last updated: January 1, 2025

This Privacy Policy describes how DigitalEu Pro ("we", "our", or "us") collects, uses, and protects your personal information when you use our website and services.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Fill out contact forms
Book appointments or consultations
Subscribe to our newsletter
Request quotes or information
Communicate with us via email or phone

This information may include:

Name and contact information
Email address
Phone number
Company name and position
Project requirements and preferences
Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information:

IP address and location data
Browser type and version
Operating system
Pages visited and time spent
Referring website
Device information

2. How We Use Your Information

We use the collected information for the following purposes:

Provide and maintain our services
Respond to your inquiries and requests
Schedule and manage appointments
Send project updates and communications
Improve our website and services
Analyze usage patterns and trends
Ensure security and prevent fraud
Comply with legal obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website. These cookies help us improve our content and user experience.

Preference Cookies

These cookies remember your preferences and settings to provide a personalized experience.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With your explicit consent
To comply with legal obligations
To protect our rights and safety
With trusted service providers who assist in our operations
In case of business merger or acquisition

5. Data Security

We implement appropriate security measures to protect your personal information:

SSL encryption for data transmission
Secure servers and databases
Regular security audits and updates
Access controls and authentication
Staff training on data protection

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

Contact inquiries: 2 years
Client project data: 5 years after project completion
Marketing communications: Until you unsubscribe
Website analytics: 26 months (Google Analytics default)

7. Your Rights Under GDPR

If you are a resident of the European Union, you have the following rights:

Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your data
Right to Restrict Processing: Request limitation of data processing
Right to Data Portability: Request transfer of your data
Right to Object: Object to processing of your data
Right to Withdraw Consent: Withdraw consent at any time

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with GDPR requirements.

9. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@digitaleupro.com
Address: 103 Grosvenor Street, London, L1A 2BC, United Kingdom
Data Protection Officer: info@digitaleupro.com

For GDPR-specific requests, please visit our GDPR page for detailed information on how to exercise your rights.